KINGBOLEN® Ediag Plus All Systems Bidirectional ECU Coding CAN-FD OBD2 Scanner

1.Where do we arrange the shipment from?

• There are local warehouses in the United States, Canada, Australia, Brazil, Europe, Russia, and Southeast Asian countries. Most products are stored in these warehouses, and we will arrange delivery in time according to the principle of proximity. If the product is sold out or there is no stock in these warehouses, we will arrange the delivery in Shenzhen. (If you want your package to know where it will be shipped from, or if you want to know if there is any stock in a warehouse near you, please contact me before placing an order!)
• After placing the order, it is best to send me your personal tax number. When we ship from Hong Kong or Shenzhen warehouses, DHL, UPS, FedEX, Aramex and other logistics companies need your personal tax number!

2.How long does it take to transport?

1. If stock is available in the country or region where the shipping address is located, it is usually 2-7 working days (due to COVID-19, the time may be extended).
2. If the product is out of stock in our warehouse in your country/region, we will arrange shipment from another warehouse, so the logistics time will take 7-30 days, or it may be longer. (Due to the real-time logistics situation and delivery country may cause the extension!)

3.Which countries and regions enjoy free shipping?

• European: Aland Islands, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal , Romania, Russia,Slovakia, Slovenia, Spain, Sweden, Switzerland, Belarus, United Kingdom, Albania, Andorra, Bosnia and Herzegovina, Croatia, Vatican City, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Ukraine
• North American: Canada, United States, Mexico
• Oceania: Australia, New Zealand (16 out of 17 regions)
• Asian: Hong Kong, Taiwan, Japan, South Korea, India (36 out of 37 states) ,  Pakistan,Malaysia,Thailand, Philippines, Indonesia, Singapore, Vietnam

4.What is the shipping cost in non-free shipping countries and regions?

Please calculate your shipping cost at checkout

5.How will my goods be shipped?

• DHL/Fedex/Aramex/UPS/USPS/FBA/4PX/Singapore Post/TNT Post and Other Standard Shipping is our shipping methods.

6.If I order multiple items, will they be delivered at the same time?

• We try to ensure that all your items arrive at the same time. Sometimes, our products are not always sent together, because different shipping methods may be used and stock of products may not be available, need to ship from another warehouse, depending on the product.

7.After the package is shipped out, can I change the delivery address of the package?

• Unfortunately, once the product is on the road, we will not be able to change the shipment. So please make sure your delivery address is correct!

8.What should I do when I receive a product that is different from the product I ordered?

• Please contact us via service@kingbolen.com

9. The product I received is not working properly, can it be replaced?

• Certainly! If there is a problem with the package you received, please contact us in time after you sign for the package! 
• After we receive your return package, we will reschedule the delivery to you!

Note:
Since not every product is in stock in each of our overseas warehouses, when we arrange to ship to you from other warehouses, customs duties may be charged!  Thank you for your understanding!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@kingbolen.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@kingbolen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@kingbolen.com.

At our shop, we are committed to ensuring the quality and reliability of our products. Below are the details of our warranty policy:

1. ​Warranty Coverage​

   • All products purchased from our shop come with a ​1-year warranty​ from the date of receipt.
   • If your product experiences quality-related issues within this period, we will provide repair services.

2. ​Repair Process​

   • To initiate a repair, you will need to send the product back to our designated address in China.
   • We will forward the product to the manufacturer or official service center for professional repair.

3. ​Repair Timeframe​

   • The repair duration depends on the nature of the issue but generally ​does not exceed 15 days.

4. ​How to Request a Repair​

   • If your product requires repair, please contact us at  service@kingbolen.com
   • We will provide you with the return address and guide you through the process.

5. ​What’s Not Covered Under Warranty​

   • Products without valid proof of purchase.
   • Lost or stolen items.
   • Products that have exceeded the warranty period.
   • Issues not related to product quality (e.g., cosmetic damage).
   • Free or promotional products.
   • Repairs performed by third parties.
   • Damage caused by external factors (e.g., falls, extreme temperatures, water exposure, improper use).

6. ​Contact Us​
   If you have any questions or need assistance, please reach out to us at ​service@kingbolen.com

We value your trust in our products and are here to support you every step of the way.