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Details
Features:
1. The new for diagnostic equipment for all current and new coming vehicles
2. As for China copy C4, you use any latops with SATA hard disk instead of that heavy -Screen computer.
3. It work with XP system.
4. It is including diagnosing, programming, simulation studying, repair information, automotive maintenance, technical service bulletin and so on.
5. The new Xentry is better than C3 DAS and it connect - Internet to update and to programe and to set codes.
6. The SD-Connect is better and faster than Star.
7. It is including system recoverying functions.
Languages:
Czech, German, English, Finiish, Hangarian, Janpanese, Dutch, Portuguese, Russian, Slovak, Swedish, Danish, Greek, Spanish, French, Italian, Korean, Polish, Romanian, Slovenian, Turkish
Hardware configuration:
1. Intel Core processor
2. Integrated WLAN function for wireless operation with SDconnect and connection to the IT network
3. Ethernet interface for wired connection to the IT network
4. Possible connection of HMS 990 USB Measuring Technology
5.Power management controls power supply and consumption and adjusts to specified power-saving mode
6. Transport case is included and provides protection for all components during transport and storage
Software:
1. Basis: Professional
2. DAS Diagnosis Assistance System: Supports vehicle diagnostics by means of decision trees
3. WIS net Workshop Information System: Provides wiring diagrams, installation instructions, detailed technical information and repair information
4. Star Utilities: Auxiliary and maintenance program used for self-diagnosis of various components, word processing, and other functions
5. Optionally available: ASRA net (Information concerning operation and standard texts, flat rates and work units
Help and support:
The Star Diagnosis User Help Desk consults on software and hardware
Availability:
1. Faulty components are replaced in the 3-year service life
2. In certain cases , complete systems are replaced
Separate Ordering of accessories:
1. Cables
2. Protective cover
3.Chip card reader for individual access to special modules
Package Including:
1pc SD Connect
1pc 16pin cable
1pc 38pin cable
1pc 14pin cable
1pc 8pin cable
1pc net cable
MB SD Connect Compact 4 FAQ
About Computer System Requirement
Q1: Does SD C4 contain SATA HDD?
A1: There are three kinds of hard disk formats for SD C4 2013.03, including: for Dell D630, for T30 and moveable hard disk, and only two kinds of format for SD C4 2013.05, including: for Dell D630and moveable hard disk. Do they contain SATA HDD? It depends on which kinds of HDD, please write a note which format you need when ordering.
Q2: Is SD C4 compatible with window7?
A2: moveable hard disk version is compatible with WIN7, better Professional version. But suggest you not use WIN7, 90% sdc4 software get broken because of the usage of WIN7.
Q3: I have blue screen after insert SD C4 Dell D60 hard disk into the computer and open it.
A3: make sure your Dell D630 computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown.
Q4: When I click "Diagnostic" to find "Fingerprint ID" of mb sd c4 2013.5 , I got an error" Internal error (3.17)- 3.89 You must contact the user help Desk ".
A4: Check whether your computer is compatible with sd c4 2013.05 software. If you choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if you choose movable hard disk, it's requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.
About Language Available
Q: Is DAS available with 21 languages and optional to reset? Or only English available?
A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language.
About Update
Q1: When I connect to Wireless Network Connection, I got the following display, what should I do?
A1: Just ignore this message and follow our video tutorial to set.
Q2: MB SD Connect Compact 4 Star 2013.03 update error: the software update was aborted. Please repeat the update process. (662)
A2: do not update MB SD Connect Compact 4. You are allowed to update hardware version to 2.02, not 2.2.
About Activation / Code
Q1: when I setup SD connect compact 4 hard disk; I got a message reading "No access authorization code! Please contact the Star diagnosis call center".
A1: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID, please refer to this file:
http://www.uobd2.com/upload/pro/how-to-active-mb-star-2013.5.pdf
Q2: When I open EPC of MB SD C4 2012.11 (SP100), I got error message "unable to start application program", what’s the reason?
A2: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER " and find out LAN ID, finally active it (A part of users tend to directly start EPC from Xentrty, this is not correct.) Still have got the same error? Please contact us for remote assistance.
Q3: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?
A3: We have video tutorial, please click column "Video" to watch. Important note: make sure enter EPC from “EPC NET EXPLORER " and find out LAN ID, finally active it.
Q4: I insert the DELL D630 hard disk of MB STAR compact C4 into the computer and then turn on the computer; it asked me for administrator code, what is this code?
A4: This administrator code is: User$star2004
About Installation
Q1: I got this error reading " A disk read error occurred, Press Ctrl+Alt+Del to restart” after I insert the hard disk of SD Compact 4 into the computer.
A1: the hard disk has a poor connection with the computer or the hard disk is broken.
Q2: MB SD C4 has error after click “Select MUX”, Status "No Signal".
A2: Please connect to "Local area connection", and set IP address: 172.29.127.114, Subnet mask: 255.255.0.0. for the details, please watch the video tutorial by clicking column "Video".
Q3: How to install MB SD connect c4 starfinder?
A3: it doesn’t need to install starfinder, directly open "c:\program
files\web_etm\index.html ".
Q4: My moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to connect the hard disk and then active?
A4: Yes, use USB cable to connect the moveable hard disk and the computer, firstly install "setup.exe", and then import Mercedes Benz software, the computer configuration should not be too low.
Q5: After I connect MB SD C4 to the car, SD C4 has no voltage on the PIN8 OBD cable, but when the ignition key on the second position, the PIN8 cable voltage is 12V. What’s the problem?
A5: It suggests you don’t start the car, after the car start, the PIN8 will display voltage value.
Q6: Does the hard disk of MB SD Connect Compact 4 Star 2012.11 (item NO. SP100-C) contain WAS and DAS open program?
A6: Yes, it does.
Q7: Working with SP100, I wanted to change the way fuel consumption is calculated in the KIW module. This is done in option 1772 of KIW, only adaptable with the developer version of DAS (see FOTO.JPG). Since when starting I have to agree to the special “dangers” the developer version implements, I thought I would be able to change that value. But there is no modify option available
A7: the way of fuel consumption cannot be changed; you are allowed to choose option 1772 of KIW.
Q8: Xentrty error reading "Internal error: (3.17)-3.173 you must contact the User Help Desk"
A8: Don’t set the file “lic-key-2” as “read only.
About Settings (WIFI, IP and Wlan)
Q1: Does MB SD C4 Wlan have key? Can I connect to the internet only by the key and no need to connect to network cable?
A1: the WLAN key is "aaaaaaaaaaaaaaaaaaaaaaaaaa" (26 a in total)
Q2: How to set MB SD C4 WIFI?
A2: Firstly, disconnect the local areal connection, then connect the sdconnect 4 with the car and start the car, finally connect to the wireless connections, please follow the next instructions to set: click Configuration-MUX-Register/configure, under the "General information", select name "04" and then tick off "Wlan parameters, road", then set the following parameters: IP address: 192.168.2.200, Network screen: 255.255.255.0, Encryption: WEP / Hex, Key: aaaaaaaaaaaaaaaaaaaaaaaaaa (26 a in total), we have video tutorial, please click column "Video" to watch or contact our customer service to send you.
Q3: After MB SD Connect Compact 4 2013.03 (SP100) update, it displays nothing on the screen, only the green LED flashes, what should I do?
A3: Please connect well SDconnect c4 with the car and the computer, set the correct IP address, then do a self-test.
Q4: Why MB SD C4 is unable to connect with the computer; even after I try LAN cable.
A4: It needs to set the IP address. How to set the IP address?
Start-Connect to all connections-Local Area Connection-right click "Properties"-Internet Protocol-Use the following IP address, IP address: 172.29.127.114, Subnet mask: 255.255.0.0, finally click "Ok", we have video tutorial, please click column "Video" to watch or contact our customer service to send you.
About Self-Test
Q1: When I start DAS, it says that, I am using the developer version. In some menus however the software does not seem to be a developer version.Is it or is it not a developer version? am NOT connected to the internet when diagnosing a car. Only the SD-Box is connected to the notebook via WLAN. Could that be the problem?
A1: Have you set the "sdc4" well? Could you please do a self-checking for your device? Then show me the result of the self-checking. Please refer to the following steps of self-checking.
A: Did you have the SD C4 set well? Please follow the next instructions to have a self-test, and then send us the self diagnostic report.
Q2: MB SD STAR C4 (SP100) is unable to self-test?
A2: check whether the COM PORT is COM2, if it is, there are four possible reasons:
1) the COM PORT has problem;
2) MB SD C4 and the computer has a poor connection.
3) The cable or SDC4 doesn’t work;
4) SD C4 disconnect with the car.
1) the COM PORT has problem;
2) MB SD C4 and the computer has a poor connection.
3) The cable or SDC4 doesn’t work;
4) SD C4 disconnect with the car.
Q3: When I do self-diagnosis for MB, I got error message: 3001 Error.
A3: Self-diagnostic has error not suggest MB SD C4 has problem. The aim of self-diagnosis is to check whether SD C4 connect well with the computer and the car, whether the IP address and parameter is set correctly, whether the SD connect c4 and the driver has successful communication. We have video tutorial on how to do self diagnosis for SD C4, please follow it to operate, if you are able to self-diagnostic, it suggests MB SD C4 settings is OK, the connections is OK and it has communication between MB SD c4 and the software. Just go to test the car, if you got any errors, screenshot them and send us to judge where the problem is.
About Function
Q1: Does MB SD C4 support SCN coding?
A1: Our SD C4 hardware support offline programming, but the software needs to active, and it will cost additional money.
Q2:MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A2: It needs login password when test Smart, we have DAS SMART Calculator (Item No. ss27) to help calculate login password.
Q3: Which tool can diagnose ML 270 2005 and A class W169 2007?
A3: MB SD C4.
Q4: Which tool can diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A4: MB SD C4.
Q5: Which tool can diagnose and program for Mercedes Benz BUS body.
A5: MB SD STAR C4
Q6: Where to find Smart TAN CODE in the software of MB SD C4 ?
A6: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.
Shipping Warranty:
We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: Contact us
Warrany Policy:
| Problem Details | Warranty Time | Treatment | Responsibility for Charge | Remark |
| Quality Problem | within 7 days after receiving package | Buyer: Submit a complaint(Mail to sales360diag@hotmail.com ) and Return the items to Seller's assigned address by EMS or Post. | Return Ship cost: Seller | Any costs because of customer's wrong operation leads to return will be responsible by the buyers. |
| Resend ship cost: Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
| Replace Parts Charge: Seller | ||||
| within 8-14 days after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
| Resend ship cost: Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
| Replace Parts Charge: Seller | ||||
| within 15 days to 1 year after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
| Resend ship cost: Buyer | ||||
| Seller: Repair it. | Repair Charge: Seller | |||
| Replace Parts Charge: Buyer | ||||
| Lost in the delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost: Seller | |
| Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer | Resend Ship Cost: Seller | |||
| Customs Problem | 30 days after shipping | Buyer: Finish customs clearance when import | Customs duties or agent fees: Buyer | |
| Seller: Try to help buyer to finish customs clearance but not responsible on this. | ||||
| Delivery Problems: broken,incomplete, wrong address |
within 7 days after receiving package | Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. | Repair Charge: Seller | |||
| Replacement Charge: Buyer | ||||
| Received wrong Items | within 3 days after receiving package | Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days | Return Ship cost: Seller | |
| Seller: Arrange shipment for the correct items | Resend ship cost: Seller | |||
| Man-made Damage: such as update machine online, dismantle the equipment, and so on | within 1 year | Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Repair Charge: Buyer | ||||
| Replacement Charge: Buyer | ||||
| Note: | 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. | |||
| 2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. | ||||
| 3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. | ||||
| 4. The Warranty Policy fits for all products except some products which state the warranty specially in description. | ||||
Warranty Item
| Main Unit for Equipment | 1 year warrnaty |
| Machine peripheral equipments and wire | No warranty |
| Car diagnostic laptop | 3 months |
| Data Hard Disk | No warranty |
| Car software | No warranty |
| Consumables | No warranty |
Technical Service:
1. If you have technical problem with the product you received from us, please contact us online or by email: Contact us
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software from this link: http://www.360diag.net/plus/list.php?tid=7, install it on your computer, then give us ID and password for remote help.
Customer Reviews
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Good product , fast delivery . Good contact with seller . Recommended that seller for all.Thanks Review by J***i K(Posted on 9/20/15) -
All super, all good! Thank You dear! Review by Emily(Posted on 9/1/15) -
goood+++++ Review by Maxim Chertkov(Posted on 9/19/14)
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